A ton of action-oriented genres, particularly platformers or twin-stick shooters, benefit greatly from having a controller in hand, and gamepads are fantastic for eliminating the massive footprint of a mouse and keyboard. Customize your Xbox One & Series X/S controller with remappable paddles, thumbsticks, triggers, and more. I’m not about to re order and wait another 3 months so I’m done with them. SCUF Prestige Wireless includes 4 paddles that can be mapped to 14 Controller functions: A, B, X, Y, left stick, right stick, entire d-pad, menu, view, left bumper, and right bumper. Checking Order Status. 10/10. Useful. Customer rating is one of the best criteria for choosing an Scuf Xbox Controller. Worst $200 ever! Took 5 days to arrive from the USA to UK. Which made me very happy and less stressed about the problem. All of my other controllers have had a higher lifespan. Prime members enjoy FREE Delivery and exclusive access to music, movies, TV shows, original audio series, and Kindle books. Scuf Controler not reliable and Customer Service shocking… Bought the Scuf Elite and while the controller is great it only lasted a year with medium use before the shoulder trigger broke, the back grip pealed off and the left stick started drifting. I don’t understand how they can charge so much for their controllers, and be such poor quality. She helped me with my transaction problem that I was concerned about and gave me great advice to solve my problem. © 2021 Trustpilot, Inc. All rights reserved. Reach the back of the controller with more comfort and ease. I contacted Scuf support and was helped by Scuf Leah who did an excellent job assisting me and made the process a … For the amount of money I spent to be ignored is just a joke. They can also create an account that allows for faster checkouts, multiple addresses, and order tracking. I really liked the Elite controller 2, but since I have an xbox in my living room and another in my office, I could feel the difference for the Elite 1 and 2. 90% OF PROS USE SCUF. Check on, modify, or cancel an order already placed. Then the next day decided to order a matching headset, as I didn’t order them at the same time I contacted Scuf to see if they could combine the two orders, which wasn’t possible BUT bless them they did send a free controller case as a good will gesture. Video Game 911 specializes in PS3 Repair. I then ordered one, and after a week of no delivery I contacted them again only for them to say it is being delivered and it's not even necessary, I can just use a fridge magnet. Scuf Gaming is het merk voor gamers die de volgende stap willen zetten. My controller is only under warranty for a few more weeks and I have a minor stick drift issue as well as a L3 clicking issue I'd like to get repaired but I cant seem to get a reply from a scuf employee though, just automated replies. Terrible customer service and quality An absolute scam. Why is my order taking so long to arrive? $200 Prestige xbox controller was great until it just stopped working after 200 days.The Warranty is 180 days.This is your clue that the quality is garbage. | Read 2,881-2,900 Reviews out of 3,526 Ook Custom Controllers! Then a month later the x button just stopped working making the $200 dollar controller completely useless. And I don’t any update from them. I tried to fill out a new one several times, none of them went through then on 2/10 they just closed the repair request because they couldn't find the RMA in THEIR system. I experienced excellent customer… I experienced excellent customer service from Raychel the other day! Helpful. Our excellent customer service and detailed notification process are just some of the reasons our customers continue to choose us for all of their PS3 Repair, cleaning, even upgrades. They do not list a customer support phone number or email address. A £190 controller that has died in 6 months... DO NOT BUY, get a normal controller, some control freaks and the back paddle attachment and you can do the whole thing for under £90. I don’t know much about these things but I do know quality headphones from cheap ones and these headphones are so comfortable and light. Would recommend. At 13 I had a bush CD player from Argos! Report abuse. There's a problem loading this menu right now. Listen to this review and do not waste your money!! It was not working by 1/23 and I contacted scuf for help. A good business would constantly invest in themselves in order to provide the best service. Certain departments in the company do not know when things are happening but at the same time all that department has to do is ask questions and it'll become clear. Razer Wolverine Tournament Edition Officially Licensed Xbox One Controller: 4 Remappable Multi-Function Buttons - Hair Trigger Mode - For PC, Xbox One, Xbox Series X & S - Black. The newest official controller is best for most people. Terrible customer service especially now with Covid Really poor quality components going on here. !We are trying to PAY for out of warranty repair and they wont even answer our emails. SCUF products come with a warranty and offers online customer service, so the company also stores repair and refund details. Make sure the Scuf Xbox Controller you are considering is backed by a good manufacturer’s warranty. I figure if I'm going to spend this much on a controller, let's ride it like we stole it. On my fourth set of replacement paddles in 2 months . 2020-08-12 18:11:13. No more stretching your fingers to activate the paddles. I guess I should of saved the money and tried the less expensive options. They just keep breaking and I though maybe I did something but upon replacing a paddle yesterday it broke today. They feel superior. How do I check the progress of my order? Service was very good even during COVID restrictions.We were kept up to date on the progress of our orders at all times. Track Your Order. Love the controller so far. Basically I would sprint stop constantly in call of duty. I contacted them and they responded within 2 weeks to with copy and pasted messages. After sending 3 separate emails (still within my warranty) I was again given automated copy-and-paste responses that provided little to no help with the actual inquiry I emailed them about. Great Customer Service. Are used other companies for custom controllers and none have been anywhere close to this! Fast forward to 4-5 months later, after my warranty had expired and the controller breaks, the buttons on the front need to be pressed twice to work most of the times, the paddles on the back need to be squeezed so hard I'm afraid I will break them. Scuf has the worst customer service I recently had issues with my scuf with my left analog stick doing a sprint glitch/jitter. The controller itself works flawlessly and I am very happy with my purchase. The customer service is VERY awful, fortunately my controller came in just the way I ordered. Send In Service Pricing. Scuf Customer Service. Amazing customer service and the new kit works excellent. (8) Customer Ratings. I've STILL got a faulty controller and have received no response from scuf about a refund. Your recently viewed items and featured recommendations, Select the department you want to search in, PlayStation 4 Gamepads & Standard Controllers. Do not buy this product as they may send you inferior products and then blame any fault they are in on Covid and direct you to pay more money for broken products they initially sent you. Hurrendous quality, arrived broken and they did fix it but after sending it back they failed to mention I NEEDED a EM key. They asked me to send it back for repair which I did. I love my new Scuf <3Thanks Raven!! Our controllers can be customized on the fly to any game, providing game-changing milliseconds. Don’t expect to ever have a controller last more than two years. I picked up the Microsoft Elite 1 and 2 controllers. Leah was very helpful and quick to respond. Find helpful customer reviews and review ratings for SCUF Infinity1 Red Controller for Xbox at Amazon.com. Absolutely brilliant service! From ordering to delivery it literally was a couple of days and the customer service was great. The HIGHEST they would go is 15%. Playstation, Xbox of PC gamer? The EM key never arrived so they stole £10 off me. Great Customer Service by LEAH. Scuf is constantly getting new customers, and it's not like they're spending anything on advertising when every single person related to competitive COD or the youtubing community is constantly giving them free advertising, yet they still run their business like they're a handful of guys in a … I never received it but the delivery company notified me the opposite. Bluetooth. Customers hand over their payment and personal details when they place an order. Our custom competitive controllers for PS4 and PC empower players to control their experience with remappable paddles, interchangeable thumbsticks, adjustable triggers, and much more! Very happy to help and take your money. Of je nu gamet op Xbox One, PS4, Xbox Series X of PS5, een Scuf Controller geeft je dat extra voordeel op de concurrentie.Onder andere dankzij de Scuf Paddles en de verschillende thumbsticks mik en schiet je sneller dan ooit in games als Call of Duty. To track your order please enter your Order # and the email address you used when you placed your order in the boxes below. If for any reason the situation changes, we will be sure to keep you informed via these pages. If you do need to start a Customer Support ticket, we apologize in advance that you will be experiencing a longer service time than usual. Welcome to the official Facebook page of LG USA! Read about their experiences and share your own! Scuf Gaming Support; Order Status Order Status. I ordered a Scuf beginning of the month with the premium delivery. Satisfied customer. Had my order within 4-5 days with continuous updates! Just horrible customer service. The rubber off the thumbsticks is literally melting. After viewing product detail pages, look here to find an easy way to navigate back to pages you are interested in. I spent £240 And start to be afraid. I did believe for two weeks it was defective and was about to send it back b/c I was having intermittent connection issues whereas my other controllers worked perfectly fine, but ever since I moved my console my scuf has been working fine. Spent $260 on a controller and just after 2 weeks, the controller’s left joystick is sticking in the upwards position. Well done Scuf, I WAS a first time customer. Great value for money!! This is our 3rd controller with accessories for our grandsons. I ordered a Scuf Infinity Pro for my boyfriend for Christmas. Update: Scuf was very responsive, and shipped out a replacement very quickly. About PlayStation Shriram City offers a broad basket of financial products, catering to every segment of Indian society. Shriram City is providing specialized services in retail & Micro Small & Medium Enterprise (MSME) lending. A beast of a controller with a price tag to match it. Thank you again Leah keep up the great work. I was extremely impressed … Jessica Purdy Live Chat Customer Service Representative at Scuf Gaming Lexington, North Carolina, United States 36 connections Highly recommend. AFter completing a customer service ticket in which I confirmed the model of controller I have, Scuf customer support instructed me to mail the controller in at my own cost. Customizing, placing the order, and getting status updates were easy and informative. They probably delivered it to someone else. After they recieved the controller, the company attempted a bait and switch tactic claiming they can no longer repair this model type. Gamegear Improves Your Game! Tell me about yourself? SCUF Elite 2 Paddles are positioned for optimal ergonomic performance, shortening response time between actions so you can play faster. At first I was hesitant to spend that kind of money on a controller but as the saying goes you get what you pay for, and what you get is incredible. Oculus VR was founded by Palmer Luckey, self-described virtual reality enthusiast and hardware geek. 0 ☆'s from me. You can do better, after all this is for the kids. Oculus Coupons. 2 were here. Been video gamer for thirty seven years...best controller EVER!!! Outstanding Customer Service. Now I don't even have the broken controller. For over a week now. How and why we reported this exposure Shriram City has a nationwide network of 900+ branches, with an AUM 29085 Cr and a customer base of more than 4.76 million as on March 31, 2020. Incredible. I have been having problems with my Scuf controller and was worried I would have to pay for it to be fixed but that was not the case. | Read 541-560 Reviews out of 3,260 Save your money and just buy the PS4 back button. I went to your site, I'll admit I was a little overwhelmed with choices and the level of customization. Very impressed with Scuf, and as always Amazon return policy is outstanding. Date published: 2021-02-09 Rated 5 out of 5 by Anonymous from Elite 2 controller Great controller battery holds up for days at a time without charging adjustable thumb sticks 3 different modes to pre program setting and adjustable tiggers for travel . The ideal third-party controller for most people is this Razer beauty. 5.0 out of 5 stars If you want to feel like a pro and up your game this product is for you. Would definitely recommend! Share. Read honest and unbiased product reviews from our users. PlayStation has customer support agents available for live chat requests Monday through Friday from 8 a.m. to 8 p.m., and Saturday through Sunday from 9 a.m. to 6 p.m. PT. Stick drift right out of box and right joystick getting stuck. I was just helped by a customer service rep. After they recieved the controller, the company attempted a bait and switch tactic claiming they can no longer repair this model type. The company launched a Kickstarter campaign to help fund development of their first product, the Oculus Rift, a ground-breaking virtual reality headset for immersive gaming. 3,260 people have already reviewed Scuf Gaming. They have a great product but it doesn’t last and they are a real pain to deal with. As someone who’s currently doing overnights and not having too much time to get to emails etc. You’re seeing this ad based on the product’s relevance to your search query. I was offered 15% off for a new PS4 SCUF controller when the new PlayStation is out. Customer service are investing since two weeks now. For those who don't need quite so many bells and whistles, the older default controller is still ... 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